PADZZLE by Anna Domingo

@lloretturisme The disruptive situations about #lloret – Chapter 2 Early morning on July 23 rd , around 4pm I woke up by the terrible smell of smoke….I was concerned because few hours before two major fires started about 120 km away. I went outside and no fire but I knew the smoke was coming from the northern fires. Sadly, the fires lasted for about a week regardless the amazing and tremendous efforts to extinguish it from the regional firemen. All the population hyper sensible about it…,the special investigation research was a machine that did not stop until the findings discovered a cigarette butt was the origin of the fire….how unconscious and illiterate must be the person that did it!!! . Literally a couple of days after the fire was finally extinguished I took a long walk thorught the Lloret de Mar Cami de ronda While I was walking I encountered a young woman who was smoking a cigarette -- so unlike me -- I kindly ask her to be careful and informed her...

I just recently found out reading a post at CNET NEWS that Google has launched an experimental feature that :     “is saving you from your own stupidity” . When you first read it you might think that is a joke, actually, it is an EXCELLENT IDEA that can help you from a variety of misunderstandings & awkward moments. Let’s face it, when you are tired or after long late evenings watching old pictures there is a good chance that clicking too fast would end as one of your most embarrassing moments of your professional or personal life. We should just thank Google helping us in this situation. Therefore, Google as brandexperience is moving forward to future outcomes as a channel of communication and stepping into what I wrote months ago: the brand butler , so the brand approaches its experience before you can even know you need it, great !, right? . It helps you or generates another need? , Under my opinion, in this particular case is not a need awakening it is actually a dignity pla...

Esperando el Ave destino BCN, mi promesa en esta marca de transporte ha sido abducida, no sólo una sino dos y tres veces, sin entrar en detalles particulares de la cuestión en sí , todas las promesas vienen mutiladas en su soporte base: la experiencia como usuaria y de atención al cliente, los pilares más poderosos como clienta quisquillosa (y alma neoyorquina) y reprimo entrar en una batalla con el staff de tierra , pero comprobar que mis expectativas en el instante y lugar de mis frustraciones son estériles. Mis esperanzas en el servicio Ave eran ALTAS , muy altas, o no?, eran lo prometido a un servicio puntero y resultan estériles , por qué? , sencillamente por abducir u obviar la parte experiencial y el contacto final con el usuario para el producto y servicio , el no pensar en una variedad de escenarios y situaciones. Lo que sucede con esta marca es que ha “overpromised”, entregado más promesas de las que pueden ofrecer. El caso AVE no es el único, existen muchas marcas que eleva...