LinKedin As we celebrate World Elevator Day , I find myself reflecting on a career shaped by vertical transportation. To the general public, an elevator is a utility. To those of us who design, operate, and market world-class observation decks, it is the heartbeat of the entire business model. In the world of "placemaking" at 1,000 feet, the key to success isn't just the view - it’s the journey to get there. From "Painful" Queues to 4.8M Visitors My obsession with vertical transportation started 23 years ago at the Empire State Building . My "first baby" was a trial by fire. Serving as Marketing Director in a post-9/11 landscape without timed ticketing was, to put it mildly, a logistical mountain. Yet, in that first year, we managed to move 4.8 million visitors to the top. That experience set the foundation for everything I do today at PADZZLE . It taught me that quality and time are the two most important variables in observatory management. If y...
Walking through the streets of New York City, something troubling is happening in plain sight. We’ve all seen them: the iconic green newsstands that once served as the city's information hubs. But look closer at their transformation. Today, these kiosks have quietly evolved into sugar stands . They are no longer about news; they are walls of candy, towers of soda, and rows of ultra-processed snacks. It is a stark, neon-lit snapshot of what is wrong with nutrition in the U.S. today: Sugar is everywhere, but nourishment is nowhere. Convenience vs. Care This isn't just a matter of personal choice or "bad habits." This is a structural issue. Sugar in this form is engineered for craving, heavily subsidized, and strategically placed on nearly every high-traffic corner—especially those near our schools, hospitals, and transit hubs. When "convenience" becomes a euphemism for "cheap calories," care for the community falls out of the equation. We are sac...